by clearmessages | Mar 24, 2011 | Monthly Memo
A special guest column by ASU Communication Professor Kelly M. McDonald, Ph.D. Can a leader survive accusations of impropriety? It does not take long to find examples around us from civic and public life where leaders soar like a Phoenix and overcome challenges they...
by clearmessages | Jan 27, 2011 | Monthly Memo
Is there a single person reading this who is an expert on all the things we need to know about these days? Subjects like finance, technology, history, business strategy or health issues? Few if any among us are true experts on all of these — or even a majority...
by clearmessages | Nov 30, 2010 | Monthly Memo
There is a neighborhood restaurant I go to every week or two and when I’m in there, something funny happens. The owner remembers my name. There are times when I haven’t been in for a while and he might forget, but he makes the effort every single time. And...
by clearmessages | Oct 28, 2010 | Monthly Memo
A local scandal involving the wife of an elected official brings to mind a lesson we can all take to heart when things go wrong. First, here is what we know about the unfortunate sequence of events: The wife of a Phoenix-area County Board member was arrested this week...
by clearmessages | Sep 28, 2010 | Monthly Memo
Let me ask, do you know what to do once the “beep” on the phone message sounds? I’m willing to bet everyone who reads this and most everyone over the age of two can answer that question. So why, in about 8 out of 10 phone systems and cell phones, is...
by clearmessages | Aug 25, 2010 | Monthly Memo
If we bump into each other sometime soon, I have to warn you, I’ll probably quiz you. I can’t help it, after all those years as a reporter. During one of my recent quiz sessions a businesswoman from Seattle told me her biggest challenge when she is in...
