The Importance of Enthusiasm – Especially as We Get Another Year Older

        If you lead a team or are a member of a team, take this quick test. Who has the most enthusiasm in the group? Then ask yourself this question: how do the team members view that person? Sure, there are those occasional overeager folks we deal with, but more often enthusiasm is one of

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How to Address Your Team on Delicate Issues

The events of the last 30 days have sparked a lot of discussion about handling delicate issues at work. What happens when the topic of the Presidential election comes up and what if the discussion gets heated? What should leaders say, if anything, on this topic and is there an overall tone that can be

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Do you ask about your communication style? Why you should right now!

The huge advantage of being around smart people is that they will say something brilliant, which I can then share with others. During a recent talk I was giving, my friend and colleague, aviation expert Pete Agur, mentioned a breakthrough happened when he asked his first boss to access his communication style. A light went

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Is Fall Your Time to Refocus and Begin Again?

Maybe it has to do with the beginning of the school year? Maybe it is the change in seasons? Perhaps it is the end of ‘vacation time’ and the need to ‘get back to work.’ For many of us, the fall is a time to refocus and reset. I was reminded of that rhythm a

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Have you ever received a text with a hidden message?

Think about that for a second. A text is usually just a few words on a screen. How can it carry a hidden message? Especially when it is something basic. Have you read “fine”, “okay” or “got it” and instantly knew something was wrong? The topic came up when a friend said he knew his

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How to Get Them Back When an Audience Stops Paying Attention

Whether you are talking with the boss, a new client or an audience of 300 people, what happens when they stop listening? How do you get them back? It can happen in any set of circumstances for any number of reasons. Sometimes it’s our own fault. Sometimes the acoustics in the room work against us.

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Landing the plane is important in aviation – and in conversation

How about a tip which not only makes you a better communicator, but also eases your nerves and helps you get to the point? Heck, at this rate I should also say it will help pay your bills, too, but I won’t go quite that far. Whenever I am talking to clients about an important

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A Memorable Morning at Ebenezer Baptist Church in Atlanta

When you hear a church service will last two hours, “maybe longer because it’s Mother’s Day,” you might start to plan your escape route. Not in this case. I was sitting at Ebenezer Baptist Church in downtown Atlanta, the historic church home of Dr. Martin Luther King, Jr. With that kind of speaking history, you

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Some thoughts on networking etiquette

You can enjoy networking, hate it or be somewhere in between but, even if you don’t call it networking, we all have to do it. Put simply, we need to be out-and-about, learn from others, expand the pool of people we know and get some practice telling our story. Having said all of that, there

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Why Good Writing is Not Usually Good Speaking

Anytime you stand up to speak you should ask yourself, “When I was preparing this was I thinking about the eye or the ear – or did this question even cross my mind?” It is critical and it’s a mistake that happens all of the time. Really smart people put down their best thoughts for

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